Online Reviews As Good As Personal Recommendations

online-reviews-chartSearch Engine Land published a study from BrightLocal about the effect of online business reviews. There’s lots of data, but the take-away is that those reviews matter, almost as much as personal recommendations, which matter a whole lot. I try to review products (books!) and services, especially when my experience has been positive, because I read and value reviews myself and I’m willing to take a few minutes to go beyond the “this sucks”, anger-driven Amazon one-star reviews.